Paramount Advantage: Transportation Assistance Program

Paramount Advantage Honors Commitment to Members with Transportation Assistance

Medicaid members often need support getting to and from appointments. That’s why Paramount Advantage Medicaid has designed a transportation program with easily accessible options. Paramount’s goal is to help members stay healthy by improving medical appointment adherence.

Paramount Advantage members have access to 30 one-way trips (or 15 round trips) per year. Several transit options are available, including: Bus pass, cab, Lyft, mileage reimbursement, van, and wheelchair-accessible services.

 Eligible destinations include:

• Dental, medical, mental health and addiction, therapy, and vision appointments
• Health and disease education
• Pharmacy (stand-alone, added during trip scheduling, or called in by provider for return ride)
•  Prenatal and postpartum appointments, as well as NICU visitation and prenatal/postnatal education
• WIC, food clinics, grocery store, and delivery, emergency food banks (call Member Services to set up)
• Medicaid redetermination and SSI appointments
• Summer cooling stations

Member scheduling: To schedule, members just need to call 866-837-9817, Monday – Friday, 8 a.m. – 7 p.m. We ask that they schedule at least two full business days and up to 30 days in advance. 

Provider scheduling: We offer a provider-only scheduling line, in the event you need to request transportation on behalf of a member for things like urgent sick visits, same day appointments, hospital discharges, lab, pharmacy, or radiology appointments. Using this scheduling line you may also request trip statuses or even re-dispatch a cab or Lyft if a member is a “no show” patient.

COVID-19 guidelines: Due to COVID-19 we have some special guidelines in place. All members/patients and drivers must wear a face-covering during all points of transit. If a patient is COVID-19 positive or suspected to be, please refer them to BLS ambulance transit.

Paramount is glad to have the opportunity to help its members, who are very grateful for this program. It thanks you for your continued partnership to improve the health and well-being of our most-at-need and vulnerable Ohioans.

If you have any questions about Paramount’s transportation assistance program, don’t hesitate to contact Tim Petee, Paramount, Director of Regional Operations at tim.petee@promedica.org. Learn more by visiting paramounthealthcare.com/medicaid. Download the brochure!